What should I do if the invited user did not receive the email?

If an invited user hasn’t received their invitation, there are several steps you can take to troubleshoot and resolve the issue. Follow these steps:

1: Check Spam or Promotions Folder

Ask the user to check their Spam, Junk, or Promotions folders, as email filters may have redirected the invitation there.

2: Verify Email Address

Double-check that the email address entered during the invitation process was correct. A small typo can prevent delivery.

3: Resend the Invitation

If the email address is correct and the invitation isn’t found, go to the Pending Invites section and resend the invitation.

4: Contact Support

If the issue continues, reaching out to support can help identify and resolve any email delivery problems.